Over time we have created a "5 Step Process" that helps to ensure you experience a smooth transition from concept to installation and ongoing maintenance and support. The Ergonomic Solutions team is available every step of the way to help maximize your investment, that's our guarantee. The Ergonomic Solutions 5 Step Process includes but is not limited to the following.
When requested, we will schedule an appointment to come to your workplace and perform an assessment of your workspace. Once the assessment is completed we can provide consultation, and demos if appropriate, to show you the best possible solutions to improve your working environment.
Consultation & Demos
After completing an assessment of your workplace, Ergonomic Solutions determines product requirements, providing a complete list of part numbers needed to meet your goals. If required, we can arrange to have a sample configuration shipped to you for demonstration purposes; as needed, product can be made available for an extended evaluation period, e.g., 30 days, to help adequately assess the solution.
Ergonomic Solutions has Factory Trained Personnel to perform installation services for our products. These services range in various levels of scope — from unpackaging, to product setup, complete product installation and installation with hardware integration.
Our Factory Trained Personnel have also been educated in providing product maintenance. These services can be purchased for single year or multiple year contracts with either semi-annual or annual on-site visits to provide maintenance to the product helping to ensure everything is working properly.
Ergonomic Solutions has prided itself on the level of customer service and product support it offers. We are easily accessible by telephone or email during normal business hours (Monday through Friday 8:00 a.m. to 5:00 p.m.). When situations arise for after hours or weekend support, we make ourselves available to help you as well.